Frequently Asked Questions

We will be mailing out packets and gear to those who paid for the convenience in waves dependent on when you registered. The final date to request a mailing is February 19th, 2017.

No.  Neither strollers nor pets are allowed on any of our courses. 

Please contact our registration folks through our contact us page.  Click on the dropdown and select "registration issues".  They will be able to help you.

You can always confirm your registration using links on the registration pages of websites for both races.

Twin Cities Get Lucky Registration confirmation

Please see our race change policy page to find out what you can do to upgrade or downgrade your distance, or to change the name on your registration to someone else.

Bib numbers are posted under our information tab on the webiste.  Click here to see them.

Please see our race change policy for information.

There are no refunds or transfers to other Team Ortho events.

If the race change policy options don't work for you, you can always pick up your race items and not run on race day.

If you choose to transfer your registration to another person, please see our race change policy page for the form you and the new racer will need to fill out.  Please note there is only one hoodie per registration.  A race transfer to another person does not guarantee a hoodie in the new racer's size.

Yes.  Information is on our packet pick-up page.

If you cannot attend packet pick-up:   You can have your gear picked up during our packet pick-up events by a friend or family member.  They MUST have a photo copy or a picture (texted or emailed to your phone) with them along with your bib number to pick up your packet.  Or you can have your packet mailed to you.  It is a $14.99 convenience fee during online registration for a packet mailing.  The convenience fee will be $30 if you request the mailing after registration.  You can do this by Emailing us and clicking on "registration". 

While there is no general race day packet pick-up, if you cannot attend any of the scheduled packet pick-ups or have anyone who can pick up for you or purchase a mailout, then, for a $30 convenience fee, we will have your packet waiting for you at our information/registration tent on race day.  This must be prearranged, as only the packets of those who have prearranged this with us will be there on race day. Click here to email our registration department.  If you choose this option, please keep in mind we cannot guarantee your gear size will be available.

Participants in our races receive the size gear they register for when they sign up.  If it doesn't fit, then you can go to our gear exchange to see if we have a more appropriate size for you.  Our gear exchanges are only available on race day.

Gear Exchange is a courtesy to our participants and we will do our best to accommodate your size change, but cannot guarantee we will have your preferred size in stock.

Our 7K race is our walker-friendly race for the Get Lucky.  It has a 2 hour time limit which equals approximately a 30 minute/mile pace.

Our Half Marathon (a.k.a. Triple 7K or 21K) has a 3 1/2 hour time limit and is not recommended for walkers.

Sorry we don't do race day packet pick-up. Please choose the mail-out option for your race bib, fleece, and chip when you register online.  You will get it before race day and won't have to come in for packet pick-up.   If you did not choose the mailing option during registration and now want to have your packet and hoodie mailed, there is a $30 convenience fee. Please email us and we will make the transactionAs we need enough time to guarantee you can get the package by race day.

You can always have someone pick up your packet for you at our packet pick-up events.  They just need your bib number and a copy of your photo ID.  This copy can be a photo copy or picture of the ID that is emailed or texted to your phone. 

Yes, the GetLucky is a headset/earbud-friendly event.  You can bring your music on your iPod or MP3 player and run with your own tunes.